Refund policy

REFUND & RETURN POLICY

At BalansCo, we take care to pack and ship every order safely. Since our products are wellness and consumable products, we do not accept product returns once an order has been delivered, except in cases where the product received is wrong, damaged, or where an item is missing from the order.

If you have any questions, you can email us at care@getbalans.com or WhatsApp us on +91-8431243220. We will get back to you within 24 hours.

NO RETURN POLICY

We do not accept returns for delivered products due to health, hygiene, and product safety reasons. Opened or unopened products cannot be restocked, resold, or redistributed once delivered.

Returns are not accepted for the following reasons:

  • Change of mind

  • Product no longer required

  • Ordered by mistake

  • Preference, taste, or suitability concerns

  • General buyer’s remorse

  • Used, opened, or tampered products

PHYSICAL RETURNS

To reduce environmental impact and due to health and safety considerations, we do not accept physical returns for delivered products, except where a return or pickup is specifically approved by BalansCo for wrong, damaged, or missing product cases.

Any approved return, replacement, exchange, credit, or refund request will be subject to checking and vetting by BalansCo.

Damages due to neglect, improper usage, incorrect storage, or wrong application will not be covered under this Policy.

Shipping charges, if any, are non-refundable unless the issue is caused by a wrong, damaged, or missing product sent from our side.

DAMAGED, WRONG, OR MISSING ITEMS

If your order arrives damaged, wrong, or incomplete, please notify us within 48 hours / 2 days of delivery.

To help us resolve the issue quickly, please email us at care@getbalans.com or WhatsApp us on +91-8431243220 with:

  • Your order ID

  • Clear images of the product and outer packaging

  • An unboxing video

  • A short description of the issue

Requests raised after 48 hours / 2 days of delivery may not be accepted.

For approved cases, BalansCo may offer a replacement, exchange, reshipment of the missing item, store credit, or refund where replacement or reshipment is not possible.

ORDERS BEYOND 2 DAYS

For wrong, damaged, or missing product requests submitted more than 48 hours / 2 days after delivery, BalansCo may be unable to process a replacement, exchange, credit, or refund.

Any resolution beyond this window will be at the sole discretion of BalansCo and subject to review of the issue.

CANCELLATIONS

Order cancellations are allowed only before dispatch.

Please contact our customer support team immediately at care@getbalans.com or +91-8431243220 if you wish to cancel your order.

Once the order has been dispatched, cancellation may not be possible.

REFUNDS

Refunds are not initiated once products are sold and delivered, except in approved cases involving wrong, damaged, or missing products where replacement, exchange, or reshipment is not possible.

In case of cancellation before shipment, we process the refund within 24–72 business hours after receiving and approving the cancellation request.

Where a refund is approved after review, the refund will be processed to the original payment method within 5–7 business days of approval. Depending on your bank, card issuer, or payment provider, it may take additional time for the amount to reflect in your account.

For Cash on Delivery orders, refunds may be processed through bank transfer after the required bank details are shared with our support team.

PURCHASES FROM THIRD-PARTY RETAILERS

This Refund and Return Policy applies only to purchases made directly through the BalansCo website.

If you purchased BalansCo products through another retailer or marketplace, including Amazon, their return, replacement, and refund policies will apply.

For Amazon purchases, please contact the marketplace directly or email us at care@getbalans.com with:

  • A description of the issue

  • Your Amazon Order ID

DISCRETION

All replacements, exchanges, credits, or refunds are issued at the sole discretion of BalansCo, subject to applicable consumer protection laws.

CONTACT US

If you have any questions about this Refund and Return Policy, please contact us at:

Email: care@getbalans.com

WhatsApp: +91-8431243220