Shipping policy

At BalansCo, we understand how important it is for you to receive your products on time and in perfect condition. To ensure a smooth experience, we work with a reliable network of courier partners to deliver your order as quickly and safely as possible.

All orders are processed promptly and packed with care.
Orders are shipped within 24 hours of processing.
Once dispatched, delivery is typically completed within 5–7 working days.

Note: While our courier partners aim to deliver before the estimated timeline, delays may occasionally occur due to unforeseen circumstances beyond our control.

 

 

If You Receive a Wrong or Damaged Product

Although we maintain strict quality checks, rare issues may occur due to factors such as:

  • Human Error: Occasional mistakes during packing or labelling.

  • Transit Issues: Damage caused during shipping due to handling or logistics conditions.

  • Inventory Discrepancies: Rare stock mismatches leading to incorrect product dispatch.

Such instances occur in less than 1% of orders, and we are committed to resolving them quickly and efficiently.
If you receive a wrong, damaged, or incomplete order, please contact us immediately so we can assist you.

 

 

Guidelines for Exchanges & Returns

At BalansCo, your satisfaction is our priority. Kindly inspect your package within 24 hours of delivery, as we are unable to process exchange or return requests after this period.

Wrong Product Received

  • The product must be unused, unopened, intact, and in saleable condition.

  • An unboxing video is mandatory to process your request.

  • The issue must be reported within 24 hours of delivery.

Damaged Product

  • Retain the damaged item and share clear images before disposing of it.

  • An unboxing video is mandatory.

  • The issue must be reported within 24 hours of delivery.

Missing Product

  • Inform us within 24 hours if any item is missing.

  • An unboxing video is mandatory to validate the request.

 

 

Exchange Fee Policy

If an incorrect item was ordered by mistake and you wish to exchange it, a fee of INR 300 will be applicable. This fee covers the logistics cost for pickup and re-delivery charged by our courier partner.

You may contact our customer support team within 48 hours, and our team will guide you through the process.

Please Note: Refunds are not initiated once products are sold. Any eligible amount will be credited to your BalansCo Wallet.